State-by-state patron complaint contact information
Note: In many states, you must contact the operator first and try to resolve the complaint with them before filing a dispute with the governing body. The below contacts and complaint forms are to be used after that path has been pursued.
It is important to maintain accurate records of all actions and conversations, including date and time, nature of the complaint, participants in the conversation, next steps, and the like.
Arkansas
Customers can file complaints with the Arkansas Racing Commission by emailing Nikki Langston.
Colorado
Full details on how to file a complaint: https://sbg.colorado.gov/filing-a-sports-betting-patron-complaint
Direct link to the complaint form:
Delaware
Contact the Delaware Division of Gaming Enforcement at (302) 526-5820.
(There is neither an online form nor an email address.)
Illinois
Online complaint form via the Illinois Gaming Board’s Prohibited Conduct portal:
Iowa
Patrons are advised to either fill out a basic contact form at the link below or call (515) 281-7352
Massachusetts
Complaint form, in PDF format, with email and physical mailing information at the bottom:
Michigan
Full information on submitting a complaint: https://www.michigan.gov/mgcb/patron-disputes/internet-gaming-complaint-mgcb
Direct complaint form:
Mississippi
Montana
No specific complaint form, just contact the Montana Lottery via phone, email, physical mail, or in person:
Nebraska
Call the Nebraska State Racing and Gaming Commission at (402) 471-4155
Nevada
Immediate assistance from Nevada Gaming Control Board also available by phone 24/7 at (702) 383-7550
New Jersey
Send complaints to the Division of Gaming Enforcement via email at info@njdge.gov or call (609) 984-0909
New Mexico
Complaints have to go through the specific tribal gaming office for the particular casino where the bet was made — there is no central governing body to contact in the state.
Ohio
Complaints can be sent to the Ohio Casino Control Commission using the Patron Inquiry Form:
Oregon
Form to submit can be found by scrolling about halfway down the Oregon Lottery contact page:
Pennsylvania
Dispute form for retail betting: https://gamingcontrolboard.pa.gov/gaming/patron-dispute-complaint-forms/casino-sportsbook-patron-disputecomplaint-form#no-back
Dispute form for online betting:
Rhode Island
Call the player support line: (800) 288-2485
South Dakota
Contact the state Department of Revenue at (800) 829-9188
Washington
Complaints have to go through the specific tribal gaming office for the particular casino where the bet was made — there is no central governing body to contact in the state.
Wisconsin
Complaints have to go through the specific tribal gaming office for the particular casino where the bet was made — but the Wisconsin Department of Administration provides information about gaming facility patron disputes here: